ITSC Tier II Support

Instructional Technology Support Center

Tier II Support

The Tier II support group serves two main purposes; first they serve as resource to the Helpdesk, to solve problems of larger scale or scope than cannot be handled by the first response Helpdesk team. And second, is to evaluate research and develop new hardware, software and system changes for future deployment. Taking into account the district’s network infrastructure, network software, and user needs, the Tier II support group manages the deployment all of new workstations and workstation applications.


Steve Payne	David Tripp	Dave Bascetta

Evaluate technology equipment prior to purchase and deployment.
Plan deployment process for all new technology to work in conjunction with current network requirements.
Workstation software evaluation, recommendations and plan deployment.
Evaluation, recommendations and deployment of network hosted software for the desktop.
Plan and implement system wide updates/upgrades and deployment mechanism to keep all systems current and secure.
Create and maintain district approved library of software images for all current and previous laptops and desktops.
Implement and maintain network wide utilities for workstation security.
Oversee user account rights and network access for all teachers and staff.

Department/Program Links: