| Questions and problems related to SASIxp and
associated modules should be directed to the ITSC help desk
Level-1 support. Network, hardware and technical problems
should also be directed to the ITSC help desk. Urgent problems
with secondary grading or scheduling can be elevated directly
to Level-2 support "Student Application Support Specialist."
> Level-1 Support
(ITSC Help Desk)
The ITSC help desk will be your first line of support. They
can be reached at 354-7600. When you call be sure to
alert them as to the urgency of your problem. If the help
desk is unable to resolve your problem they will elevate it
to level-2 Support.
> Level-2 Support (Technical
staff)
The following
staff members will be available to the help desk to resolve
the more technical and/or application specific problems.
> Miscellaneous Support
(Requesting Reports)
To request reports that can’t be generated in the school,
i.e., special mailing labels, guidance reports, transcripts,
etc., call Christine Wilson or Steve Boline in Technology Services
at 354-7203.
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