Zūm Assistance

Customer Support

• Zum Customer Support Contact
• Business hours
• 5:30am to 6:30pm PST, Mon-Fri
• Outside of Business hours
• There is an option to leave a voicemail after hours 
• The message will be reviewed as soon as the team is online
• Contact by
• Phone: 1-855-RIDEZUM (743-3986) (immediate/urgent assistance)
• Email: support@ridezum.com (non-urgent inquiries, 24-48 hours turn-around time)
• In-app chat (via Parent App, non-urgent)
• Zum Customer Support assists with ETA, checking upcoming rides, ride details, one-off cancellations, and much more.

Learn about the Zum mobile app