Zūm Assistance

  • Customer Support

    • Zum Customer Support Contact
      • Business hours
        • 5:30am to 6:30pm PST, Mon-Fri
      • Outside of Business hours
        • There is an option to leave a voicemail after hours 
        • The message will be reviewed as soon as the team is online
      • Contact by
        • Phone: 1-855-RIDEZUM (743-3986) (immediate/urgent assistance)
        • Email: support@ridezum.com (non-urgent inquiries, 24-48 hours turn-around time)
        • In-app chat (via Parent App, non-urgent)
    • Zum Customer Support assists with ETA, checking upcoming rides, ride details, one-off cancellations, and much more.

    Learn about the Zum mobile app

    Note: The Zum mobile app will notify parents of a late bus if the bus is more than 15 minutes late.
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